Park Plaza East Pool Policies

Our goal is for Members and Guests to have a fun, safe and family friendly place to share with one another. We make every attempt to ensure the safety and excellent time of all who enter our facility. 

However, we understand that sometimes rules get broken. If a rule is broken you will be given a warning. If a 2nd response is required, you will be asked to sit out for 20 minutes. If a 3rd response is required you will be escorted to the office. If the behavior continues we will ask you to leave the property. 

Upon return to our property, you will be asked to please follow the rules. If rules are not followed, you will be suspended from the pool for 30 days. 

Adult returning: You will be given one chance. If rules are broken, you will be suspended from the pool for the rest of the season.

Child returning: A child must be accompanied by an adult 21 years or above when using our facilities. If rules are broken again, he/she will be asked to leave for the season. 

The office staff is available if you have any concerns. 

If you have any concerns of the staff, please contact the Supervising Manager (Stephanie Renfro).

If you are asked to leave the pool for any discipline reason, there will be no refund. 

The pool may close at any time due to weather or other concerns without warning. This can include: Extreme Heat, Rain, Storms, Cold and the pool not working correctly etc.

When a day is potentially producing bad weather, we put alerts out. After the alert goes out, you may enter at your own risk. No refund will be given. (We are an outdoor business and unfortunately can't control the weather.)

Our time frame for refunds due to closing at an unfortunate time is 60 min. 

If lightning is within 10 miles the pool, you must take shelter under the awnings, bathrooms, or hallway. You have the option to leave the property or stay until the storm clears or the pool is closed.

Note: No refunds will be given if the rain is slight. However, we will clear the pool out for excessive rain and storms. The pool can also be closed for temperatures variables.

No smoking or Vaping on the property. 
This includes 15 feet around the front door. 

We ask that if possible, use the smoke buckets we have provided on the North and West sidewalks for your used cigarettes.

This policy has been initiated due to the OK Dept of Health regulations and the heath and safety of our patrons.

For the safety of our Members and Guests, we reserve the right to check any bag, cooler etc upon entry during your visit at the discretion of the Office Staff.

We do NOT allow any type of glass on our property. Beer bottles, bowls, pyrex containers, jugs etc. 

You are permitted to bring alcohol on the property in plastic or cans. However, we ask that you drink responsibly. If we feel you are intoxicated, we will ask you to leave the property (at the assistance of a designated driver). If you do not have a driver we will call a service at your cost. You will NOT be allowed to drive.

Under 21: We do NOT allow ANY type of alcohol on our property (this includes our parking lot). If we feel you are intoxicated and are a danger to the Members, Guests or yourself, we will ask you to leave the property. If there is no cooperation, the Police will be called.  

 
NO DRUGS ALLOWED! If you are caught with an illegal substance, the police will be called immediately.  

Season Passes: Season Passes are for anyone. Please see the Season Pass page for detailed info.

Initial Passes can include up to 4 people. You may add another 4 people for an additional charge.

We will issue color coded cards. These cards will be given by age group. 

Children 9 years and under MUST be accompanied by an adult 18 years and older at all times. This is to ensure their safety at all times. As we have Lifeguards on duty at all times, an adult who knows the child is always a safer option.

Children 10 years and over may attend without and adult unless there is a dicipline issue. 

Cards need to be picked up the first visit to the pool starting opening day and then presented at the desk during each visit.

Conditions:
You will have 30 days from 1st payment to pay remaining balance. You will be given a white card. After the 30 days expire you will not be allowed entry to the pool area until full payment is accepted. Upon receipt you will be given a permanent color card.  (Office manager must approve any changes to the contract)

 We do NOT allow sagging of any kind. 
You will be asked to fix your issue at any time after entry to the property. If you choose not to comply you will be asked to leave the property. 

NO PDA. This is for the respect of all of our Members and Guests. Our pool is a family friendly pool and we reserve the right to ask you to discontinue the behavior. If the issue persists you will be asked to leave the property with no refund. 

(This may include Children, Teenagers, Adults and Married Couples)

PDA: Sexual language, sexual behavior, sexual body language, inappropriate touching and removing of clothing etc.

This includes hanging on backs or fronts with legs wrapped around. 

Weather:  

As it is our policy when entry is purchased to allow you a full day access to our facility; occasionally being an outdoor facility we might be forced to close at a moments notice. 

The pool may close at any time due to weather or other concerns without warning. This can include: Heat, Rain, Storms, Cold and the pool not working correctly etc.  

In case of inclement weather we clock your stay from the time you sign in. If there is a weather event and the pool closes suddenly we will evaluate your time in. If it has exceeded 60 min NO refund will be issued. If you are within the hour window a refund will be a the discretion of the Office Staff.

By entering the pool area when clouds are present, and the forecast calls for storms, please be are aware of our “Bad Weather Alerts.”

Note: No refunds will be given if the rain is slight. However, we will clear the pool out for excessive rain and storms. Also, if the temperature is under 75 degrees F or at or above 104 degrees F the pool will remain closed.  (This policy is due to having no air conditioning on the property. When temperatures go above 104 degrees the deck radiates by 10 degrees. Because of this effect our staff have no place to cool down and have an accelerated risk of heat stroke. We thank you for your understanding.)

Pool closing for Poop: If someone has a bowel movement in the pool, we will clear everyone out of the water and vacuum. It requires 30 minutes from time of chemical shock to re-open the pool. We will announce when it is safe. (notify staff immediately if you see or smell an issue)

Pool Closing for Temperature or other issues: If the temperature is below 75 degrees the pool will remain closed. Occasionally there maybe other issues that require the pool to be shut down for an amount of time. Our goal is to post a notification on the front door and on the FB page. Please note we are human and occasionally can't make that happen. If not and the door is locked, please look on our FB page or call us at 918-622-7178 to leave a message or use our Contact page. Thank you.

If you desire a refund and you were in the pool area for less than 1 hour we will offer a rain check or a refund at the discretion of the office staff.

Pool closing for Vomit: You will be asked to clear out of the water. We will then announce our pool will be closing for the remainder of the day. Because of Oklahoma Law, we are unable to remain open. We are required to put chemicals in the pool to keep the pool clean. We would like to encourage everyone to be careful after eating. If a person becomes choked on water, they become more prone to vomiting. If this occurs our guests will no longer be able to enjoy the rest of the day at the pool. Upon closing for the rest of the day, a rain check will be given if you have been in the pool for 60 min (1 hr) or less. Please see office staff for details.

We are NOT responsible for lost or stolen property. If your item has been found, you may obtain it from the office. You will be asked for a description. This includes cell phones. Please stay with your phone while it is charging. It is easy for someone to walk off with it,
We provide a few charging ports in the Gazebo.

It is recommended to bring an external charger for your convenience and safety. 

We offer Lockers for $1.00 a day.

We highly recommend your belongings be secured. 

Our concession stand is open during normal business hours. We highly recommend purchasing a concession card. We understand that carrying cash can be an inconvenience.  It is also easy to lose and hard to find when lost. Our goal is to offer an alternative. 

Our concession cards are only $20.00. It can be used for any of our products at any time of the season. For safety, we retain the card in the office. You are free to use any amount that remains on the card. Also, you may put restrictions on the card for your children.

Any remaining balance that is left on the card at the end of the season, will NOT be available to use it the next season. (all cards are valid only during year of purchase)